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For those outsourcing part of their business activities to India - a seminar
highlighting the key differences that you need to understand to enable you
to successfully manage these business relationships.
A One Day Seminar
There has been much coverage recently in the press and media on companies who have outsourced their IT requirements or Call Centre operations to India. While we are sure you are enjoying the benefits of your associations with India, you might be experiencing various cultural challenges in dealing with Indians.
Outline of the Day
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Introduction | |
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Setting the Scene | |
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India: Brief Overview - The Facts, The Economy | |
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Why Culture? | |
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Cultural Differences | |
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Knowing yourself - knowing others | |
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Key Differences between British and Indian Logic | |
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Communication: The Same Language? | |
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Negotiation: Same Bed, Different Dreams? | |
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Negotiation Tactics: Cross Cultural Negotiation Styles | |
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Indian Managers / British Managers - a SWOT analysis | |
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Managing and Developing Relationships & Trust with Indians | |
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Agenda for Action |
Target Audience
Senior managers dealing with Call Centres or IT Outsourcing in India.
Objectives
By the end of this seminar the participants will be able to:
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Understand the impact of cultural differences in doing business in India the "Indian" way. | |
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Better manage their outsourcing partners and be able to better interpret communications received from their partners. | |
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Leave with an action plan for improving their outsourcing partnerships. |
Method
The seminar is highly interactive in nature. Through active briefing, discussion and enactment of authentic business scenarios (drawn from the clients' own business world), participants are involved in learning and practising new skills. Case studies and role play exercises are used extensively for maximum impact.
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